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Creators of the SHARP Selling System™
You know your prospects and clients do not want to be pushed, sold, coerced or pressured.
You also know your product and/or service can absolutely help them increase productivity, profit margins, reduce costs and avoid unnecessary fees.
DP Sales Pro teaches your sales and customer service teams how to establish business relationships with clients that result in increased revenues, marketshare growth and strong customer loyalty.
There is no 'cookie cutter' solution. Each industry, organization, and individual employee has a unique set of traits that must be evaluated and considered before any training program is developed and implemented. In addition, for the training to be of utmost value, the buy-in must come from the top. That is why we insist that all managers and team leaders not only partake in the training sessions, but attend a separate session focused on maintaining the standards taught. These leaders are taught how to conduct one-on-one coaching sessions with each of their agents, role-playing techniques, sales meeting facilitation and more. They are held accountable for maintaining consistent activity for themselves as well as holding their employees accountable on a consistent basis.
Development of a structured process coupled with documentation to ensure success is offered if not already established. These documents include all of, but are not limited to, the following:
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evaluation forms
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performance standards
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performance improvement plans
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sales reports - individual and departmental
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focused interview forms
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and many more
The SHARP Selling System™ focuses on all aspects of the sales cycle. Each step in the cycle requires a process that produces specific results and allows for efficiency and consistency.
Key points include:
Prospecting skills - Keeping the pipeline full
Qualifying Leads
Shortening the Sales Cycle
Uncovering Needs - Providing Solutions
Minimizing Objections
Maintaining Value Driven Verbiage - Phone & Email
Consistency and Reliability in Service Offered
Maximizing Time Management
Strengthening Customer Call to Action
Effective Handling of Irate Customers
Critical Thinking for Internal & External Customers
...and more
These are called Consultative Selling Skills and when sharpened, will strengthen and enhance your agents' selling style.
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